Questions and answers

In our FAQ section we answer most of the questions of our users to help them easily and uncomplicated.



Before you log in to the site, you can click on "Forgot your password" to receive an e-mail containing a link. With this link you can create a new password.

For the use of the Internet offer we recommend you to use Mozilla Firefox, because we have made the best experiences with it.
You can download the browser from the following link: https:///

You can change your e-mail address in your account. Enter your new e-mail address there and save it. Afterwards you will receive a link to your new e-mail address, which you have to use to confirm the change.

In the newsletter you will find the option to unsubscribe at the end of the email. If you receive notifications for your profile, you can deactivate them directly in your account, in the notification center.

You can also send us a request, so that we can help you. Please send us the received message including the header data (subject of the e-mail, sender, recipient) to!

The Membership-Key is a combination of letters and numbers and is required for an online cancellation. It was sent to you in the registration/purchase confirmation to the e-mail address you provided.


Technique & Error

The pictures and videos will only be displayed uncensored after the successful age check.
Directly in your profile you can perform the age check without much effort.

For the use of the Internet offer we recommend you to use Mozilla Firefox, because we have made the best experiences with it.
You can download the browser from the following link: https:///

  • Use Mozilla Firefox when using​
  • Try to see if your difficulties are solved if you disable your firewall or virus scan​
  • Make sure that Javascript is switched on
  • The pop-up blocker/advertiser may cause complications during use. Therefore disable it
  • Another problem could be that the system does not allow cookies to be set​
  • We recommend to empty the cache (virtual memory of your browser)​
  • After the changes the browser should be restarted to activate the changes.

  • If you continue to have difficulties, we will be happy to deal with your request personally. Send us your request with the following information:
    • Name
    • Address
    • Offer name
    • E-Mas
    • IBAN or credit card data
    • System and browser data​
    • Error message (screenshot/photo of the error message or the exact wording of the error message)

If you can't see the entire page or only see a blank page, this may be due to the ad blocker. You can deactivate it in your internet browser. After the changes, the browser should be restarted to activate the changes.

A screenshot is a page print (similar to a photo) which you can save, for example to send us a displayed error message. You can make a screenshot as follows:

Tip: open the page from which you want to make a screenshot, then press the "Print" key on your keyboard (the page print is saved in the background), open a program - for example Paint or Wordwith - and with the key combination "CTRL" + "V" you can paste the page print there and save it afterwards

If you have difficulties with the age verification, please send us a copy of your identity card or passport, so that the verification and activation can be done for you.

Send us the following additional data, so that your request can be assigned to us:

  • Name
  • Offer name
  • Username
  • Membership-Key
  • E-Mail-Address



At the following URL you can log in to your payment account with your purchase data, i.e. your e-mail address and your membership key, and receive all information about your transactions.

Click here to go to the payment provider and your payment details

Since security is very important to us, the purchase is processed via a secure connection. Your data will be protected from third-party access, will not be disclosed to third parties and is subject to data protection.
Each transaction takes place in the form of SSL encrypted data transmission and is thus secured against fraudulent transactions. Millions of customers have been using our systems for over 20 years with the highest level of security procedures we have created for this purpose.

Don't worry, your debit remains completely open for what exactly this debit was made. The debit is made with 
a neutral debit text. For discretion the name of the offer itself is not mentioned.

Our purchase form contains all the important information you need to complete your purchase. There you will find the rate overview, the terms and conditions with the corresponding cancellation options and much more.

If you still have questions, send us your request and we will take care of it.

You have to differentiate if you buy coins or a paid premium membership.

A coin purchase is a single purchase. Since it is not a subscription membership (recurring membership fees), no cancellation is required. There are only fees if you buy coins on the offer yourself.

A paid premium membership is concluded for an indefinite period. If you do not want to use the offer anymore, a cancellation is necessary. You can find more information about this under "How can I cancel my membership?

You can change your credit card or bank details online. 

At the following URL: after login you will find a link to change your payment data.

You have a debit from Digitalpayment GmbH and do not know what it is for?

Bank account debit
Under the corresponding link on your account statement e.g. you can view the mandate. Please note here that you call up the entire link, which is shown in the debit text.

Credit card debit
Just send us a request with the following data:

  • Name
  • Address
  • Debit text
  • Credit card data

We recommend that you do not make a chargeback until the debit has been clarified, otherwise you will incur unnecessary additional costs!

You can find a list of the cleared amounts under:

Regarding the outstanding receivables, an e-mail has already been sent to your registered e-mail address. This contains the necessary information, such as bank details and the reason for payment. 

When you see the notice about the open receivables in your profile, you can click the button to display the different payment methods for settlement.

You can also find a list of open receivables under:

It does not matter whether you use this membership or not, since the service is or has been made available to you. You can compare this with a magazine subscription, here you are also free whether you read the magazine or not.

Membership fees will be charged in the selected billing interval until you cancel.

You can cancel your paid Premium Membership via your profile/membership account directly online on the corresponding form in the members area. You can find the form in your membership settings. For the cancellation you only need your Membership-Key. After successful cancellation you will get a confirmation sent to your e-mail address.

We recommend that you contact the collection agency directly to discuss the matter. Do not ignore this letter under any circumstances.

Cancellation by phone or e-mail is unfortunately not possible. You can cancel your membership via your profile/membership account directly online on the appropriate form in the member area. You can find the form in your membership settings. To cancel your membership you only need your membership key. Alternatively, you can also send a fax or letter to the provider of the site.

​If you don't have your Membership-Key anymore, you can request it again at any time in written form (by fax or letter to the site provider)!
As a paid premium user you can also request the membership key again here:

If you are a free user, you will receive the membership key again when you request your login data under "Forgot password".

You can cancel your paid Premium Membership via your profile/membership account directly online on the corresponding form in the members area. You can find the form in your membership settings. To cancel your membership you only need your Membership-Key. Or send your cancellation by fax or letter to the provider.

Cancellation by fax or letter to the provider​
If you want to cancel your membership by fax or letter, please send us your membership data (if known). You can find the contact details of the provider in the imprint of the site. Please provide the following data for the cancellation:

  • Name
  • Address
  • Date of birth
  • Offer name
  • Username
  • Membership-Key
  • E-Mail-Address
  • IBAN/credit card data

After successful cancellation you will get a confirmation sent to your e-mail address.

We process your data exclusively on the basis of legal regulations (EUDATAP, TKG 2003). In this privacy policy we inform you about the most important aspects of data processing within our website.
You agree that the data, namely: personal data (name, IP, date of birth, title, academic degree, language, ...), personal characteristics (gender, preferences, ...), address data (address, zip code, telephone number, e-mail address, fax number, ...), payment data (account information, credit card data, ...), transaction data (bookings, cancellations, ...), receivables (outstanding receivables, payment status, ...), product data (offer, price, tariff, product, ...), communication data (e-mails, letters, faxes, ...), order data (contact person, client, date, time, ...), tracking data (Google Analytics, browser type, version and -number, operating system, ...) and all data disclosed by you in the course of the business relationship for the purposes of contract fulfillment and support as well as for own advertising purposes, for example for sending offers, advertising leaflets and newsletters (in paper and electronic form) become supported by automation, determined, stored and processed.

The data processing takes place on the basis of the legal regulations of § 96 Abs. 3 TKG as well as of Art. 6 Abs 1 lit a (consent) and / or lit b (necessary for fulfillment of the contract) and / or f (legitimate interest) of the EUDATAP. Our concern in the sense of the EUDATAP (legitimate interest) is the improvement of our offer and our website. Since the privacy of our users is important to us, the user data is pseudonymized.

We take all state-of-the-art and commercially reasonable measures to protect the customer information stored by us (e.g., SSL-encrypted login mask). However, we are not liable if third parties unlawfully bring these data into their power of disposition and continue to use them.

A transfer of data to third parties does not take place, except the transmission of the payment data to the processing bank / payment service provider for the purpose of debiting the purchase price as well as to our tax advisor to fulfill our tax obligations.
In addition, there will be a transfer of data to third parties within the framework of the services to be provided to technical service providers (hosting providers, technical infrastructure, e-mailing, etc.) as well as the exercise of the contractually guaranteed rights and obligations.
You revocably agree at any time, that the data provided to verify your creditworthiness and creditworthiness before conclusion of the contract at the credit rating databases of SCHUFA Holding AG, creditPass ® telego! Risko Management, Deltavista GmbH, Schimmelpfeng Creditmanagement GmbH, Wirtschaftsauskunftei Wisur GmbH and / or to the Kreditschutzverband 1870 may be transmitted.
In addition, a disclosure of the listed data takes place in case of default or for other legal reasons (disputes of a contractual relationship, allegation of an unlawful act by third parties) to a collection agency and / or a lawyer and / or the competent court for judicial assertion of claims. Furthermore, the data is given in the case of the allegation of illegal acts to the appropriate investigative authorities (police, prosecutor, court)..

Our website uses so-called cookies. These are small text files that are stored on your device using the browser. They do no harm. We use cookies to make our offer user-friendly. Some cookies remain stored on your device until you delete them. They allow us to recognize your browser on your next visit. If you do not want this, you can set up your browser so that it informs you about the setting of cookies and you allow this only in individual cases. *Disabling cookies may limit the functionality of our website.* 


Only in exceptional cases the whole IP address will be first transfered to a Google server in the USA and truncated there. The IP-anonymisation is active on this website. Google will use this information on behalf of the operator of this website for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing them other services relating to website activity and internet usage. The IP-address that your Browser conveys within the scope of Google Analytics will not be associated with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.

In the case of a contract, all data from the contractual relationship until the end of the tax retention period (currently at least 7 years) is stored. For the assertion and / or defense of claims from / to / by the contractual relationship, the retention period - for legitimate interest - may be up to 30 years.

You can send a request in relation to the EUDATAP to the following e-mail address:

If you use the form on the website or contact us by e-mail, your data will be stored in order to process the request and in case of follow-up questions. We will not share this information without your consent.

You can update the payment data from the time of purchase via the customer account:

For changes to your personal data, please contact the following e-mail address:

If you wish to receive information about your data, you can send your request to the following e-mail address:

The postal address of the site provider can be found in the imprint of the offer.

By announcing your personal data on the offer you agree to the transfer, storage and processing of your data in Austria and Ireland.

Your theme was not there?​

Then send us an e-mail and we will be happy to help you.​